Shipping policy

SHIPPING & HANDLING

 Challingo Shop ships within the Czech republic, and to most countries worldwide via DHL. 

Shipping charges are counted at the checkout.

Orders can be tracked from a tracking number that will be provided in an email to you when the product ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.

The processing time for orders is 1-3 business days. After that, delivery time within the Czech republic is 1-2 days, and 2-6 business days internationally. Please keep in mind that during holidays this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor are we responsible for any extra fees, customs or back end charges once the package has exited the Czech republic. The customer is responsible for any and all customs charges due on delivery of product.

PAYMENT INFORMATION

We accept PayPal, MasterCard and Visa. In the case of a returns, exchanges or refunds,  a customer has to contact our support via e-mail at hello@challingo.com. We communicate in english. Thank you for respecting our terms and trusting our e-shop.